December 2023 Luncheon - Creating a World-Class Customer Service Culture

Power Skills

Join us to learn about "Creating a World-Class Customer Service Culture" Presented by Kit Welchlin.


Research shows that we never hear from 96% of the people that are unhappy with us, or our organization, or our service. Do you really know how you’re doing? Learn world-class customer service strategies that work. Knowing what your customers want and giving it to them is key to long-term success.

According to the Merriam-Webster dictionary a customer is a regular or frequent buyer. According to Welchlin, a customer is your best friend! Our customers and how we serve them is not only our lifeline, but our bottom line.

Participants will learn:

  • How to identify and improve your points of encounter
  • Five reasons why customers become unsatisfied
  • Why complainers are our most valued customers
  • Strategies to gain and maintain positive customer relations
  • Do’s and don’ts of professional customer service on the phone


Join Zoom Meeting

Meeting ID: 827 7702 2170

Passcode: 384028

It is no longer possible to register for this event

It is no longer possible to register for this event


Type of category: Monthly Member Meeting

Type of activity: Power Skills

Date: December 14th, 2023

Hour: 11:30AM to 1:00PM

# of PDUs: 1


Students: Free

Members: Free

Non members and Guests: Free