December 2023 Luncheon - Creating a World-Class Customer Service Culture
Join us to learn about "Creating a World-Class Customer Service Culture" Presented by Kit Welchlin.
Research shows that we never hear from 96% of the people that are unhappy with us, or our organization, or our service. Do you really know how you’re doing? Learn world-class customer service strategies that work. Knowing what your customers want and giving it to them is key to long-term success.
According to the Merriam-Webster dictionary a customer is a regular or frequent buyer. According to Welchlin, a customer is your best friend! Our customers and how we serve them is not only our lifeline, but our bottom line.
Participants will learn:
- How to identify and improve your points of encounter
- Five reasons why customers become unsatisfied
- Why complainers are our most valued customers
- Strategies to gain and maintain positive customer relations
- Do’s and don’ts of professional customer service on the phone
Join Zoom Meeting
https://us06web.zoom.us/j/82777022170?pwd=Z0REL090YVVScng1eU1iQzNZSGNwdz09
Meeting ID: 827 7702 2170
Passcode: 384028
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